HELP / FAQS
Shop the entire lifestyle and product world of Versace. We offer the full range of Versace and Versus Versace products. This includes ready to wear, bags, shoes, accessories and bijoux for women and men. In addition there are a range of Versace sunglasses, fragrances and watches for women and men. Next we introduce our new line Young Versace a collection for new-born, babies and for boys and girls. To complete the world of Versace we offer a range of Versace Home products such as tableware, bed and bath linen as well as cushions. Find your closest Versace Watches authorized retailer and discover our Warranty Extension policy here. For Versus Versace watches click here.
Warning: the items meant for children aged 0-36 months are not compliant with Chinese labeling regulation and therefore cannot be distributed in People's Republic of China.
Please consider, all Versace and Versus Versace products are shown in Italian sizes and all products have Italian size labels! You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size. Please don't forget, if you have selected the wrong size, you have the possibility to return the item.
All items that you can see in the Versace Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In that case the respective color and/or size cannot be selected anymore.
Please be aware that even if you could add an item to your shopping cart, it can still be bought by another customer until you have completed and processed your order to us. So, be fast to get the products you want.
Currently we cannot offer you a repair service. If a product shows signs of defects or is damaged within 24 months of an online purchase, the product can be returned. For any further questions we invite you to contact our Customer Service.
Versace offers seasonal sales twice a year. To be notified and receive your personal invitation before our sale starts, or for other promotions and events, please click here. Please note that we are unable to offer price adjustment on items originally purchased on sale or on any special promotion items that are temporarily discounted.
The Versace Online Store accepts the following payment methods:
(i) Credit cards
We accept the following Credit Cards: MasterCard, AMEX and Visa. Your card will not be charged until your order has left our warehouse. In case of payment through PayPal, the amount will be charged the day of the order. When sending goods back, the amount will be credited back to your bank or PayPal account.
Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on Versace is secure, and ensures that your data will under no circumstances be accessible by third parties. You can find more information about this security here. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.
To use 3-D Secure you need to register at your Bank. Please click here, to get more info on 3-D Secure Technology here.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page.
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
The registration at the Versace Online store comes with various benefits:
- Track your orders and review past purchases
- Create a personal wishlist and share it with your family & friends or print it out
- Manage your personal data and save your preferred settings
- Manage your account details and address book
- Be invited to online events, exclusive products and special promotions
To help ensure that your shopping experience is safe, Versace uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.