HELP / FAQS
Shop the entire lifestyle and product world of Versace. We offer the full range of Versace and Versus Versace products. This includes ready to wear, bags, shoes, accessories and bijoux for women and men. In addition there are a range of Versace sunglasses, fragrances and watches for women and men. Next we introduce our new line Young Versace a collection for new-born, babies and for boys and girls. To complete the world of Versace we offer a range of Versace Home products such as tableware, bed and bath linen as well as cushions.
Find your closest Versace Watches authorized retailer and discover our Warranty Extension policy here.
For Versus Versace watches click here.
Warning: the items meant for children aged 0-36 months are not compliant with Chinese labeling regulation and therefore cannot be distributed in People's Republic of China.
Please consider, all Versace and Versus Versace products are shown in Italian sizes and all products are with Italian size labels! For each product you can find a Size Table. The Size Table serves as an indicator to help you to find the right size. And please don't forget, if you have selected the wrong size you have the possibility to return an item.
All items that you can see in the Versace Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In that case the respective color and/or size cannot be selected anymore.
Please be aware that even if you could add an item to your shopping cart, it can still be bought by another customer until you have completed and processed your order to us. So, be fast to get the products you want.
Currently we cannot offer you a repair service.
Versace offers seasonal sales twice a year. To be notified and get your personal invitation before our sale starts or for other promotions and events, please click here. Please note, we are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price.
The Versace Online Store accepts the following payment methods:
(i) Credit cards
We accept the following Credit Cards: MasterCard, Visa and American Express. Your card will not be charged until your order has left our warehouse. When sending goods back, the amount will be credited back to your original method of payment.
Please note that all prices are shown in U.S. dollars (USD). Orders placed for both U.S. and Canadian shipping destinations are settled and charged in USD.
Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a credit card on Versace is secure, and ensures that your data will under no circumstances be accessible by third parties.
We work with CyberSource to process your credit card information. CyberSource is owned by Visa International and is one of the largest payment transaction companies on the Internet. Your credit card and billing information is recorded via a fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose. We comply with industry-leading security and privacy standards.
You can find more information about this security here.
Taxes are calculated according to your shipping destination and itemized on the Order Summary Page. For orders shipped to a U.S. delivery address, Versace charges state and local taxes on online transactions, as required by applicable law. For orders shipped to a Canadian delivery address, Versace charges duties, state and local taxes on online transactions, as required by applicable law. A summary of applicable duties and taxes is shown at checkout before completing order payment.
Important sales tax information for goods shipped to Kentucky, Oklahoma, South Carolina, South Dakota and Vermont: Please note that Versace is not obligated to, and does not, collect sales tax on any goods shipped to the states of Kentucky, Oklahoma, South Carolina, South Dakota and Vermont (the “Exempt States"). Unless your purchase is specifically exempt from taxation, it is subject to the payment of sales tax and to the tax laws in the Exempt State to which your order is shipped. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Each Exempt State requires purchasers to report all purchases that were shipped to such Exempt State and that were not taxed at the time of purchase, and to pay the appropriate sales taxes on such purchases, pursuant to the applicable laws of such Exempt State. Taxes should be reported and paid pursuant to the tax laws and regulations of each Exempt State.
Important duties and tax information for goods shipped to Canada: For customers residing in Canada, Versace fulfills orders though its distribution center in Cincinnati Ohio. Customers will complete their transaction in U.S. dollars (USD) for all applicable costs, including shipping, taxes and duties. Customers will be charged for pre-paid duties and taxes at checkout (DDP). There will be no additional charges upon delivery. In the event that the order is undeliverable, or if order delivery is refused, the customer will be responsible for payment of all duties and taxes. Shipping charges, duties and taxes are nonrefundable. Upon receipt of returned item(s), a refund will be issued for the item(s) price only. Contact your local customs office to find out if you are eligible for a refund of all or a portion of the duties and taxes.
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
The registration at the Versace Online store comes with various benefits:
- Track your orders and review past purchases
- Create a personal wishlist and share it with your family & friends or print it out
- Manage your personal data and save your preferred settings
- Manage your account details and address book
- Be invited to online events, exclusive products and special promotions
To help ensure that your shopping experience is safe, Versace uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.