HELP / FAQS
We are pleased to let you know that we are gradually and carefully re-opening our boutiques. To ensure the safety of our community and to adhere to local authority procedures, we are implementing new in-store protocols. Our employees will receive training and guidelines on how best to work during this situation and will be wearing personal protective equipment such as masks and gloves. Social distancing will be practised in our boutiques and all surfaces will be cleaned and sanitized regularly; hygiene kits will also be made available.
Our boutiques will operate different opening hours based on guidelines provided by local authorities. To check the opening hours of your nearest boutique, click here.
If you would like to arrange a personalized shopping experience with one of our sales associates, make an appointment for a time that’s convenient to you by finding your preferred boutique on the store locator and clicking the "Make an Appointment" icon. Find the store locator here.
Hand sanitizer will be made available to all clients. We kindly ask that you use the cleaning stations at the entrance to boutiques to sanitize your hands as you enter.
You can still place orders on Versace.com and all orders are currently being processed in good time. However due to the uncertainty of this situation, your order may experience slight delays. We are working to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and clients remains our primary concern. Thank you for your understanding.
You have 30 days to return your order to Versace.com.
We wish to reassure you that Versace adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.
Our Customer Service department is on hand to answer any questions you may have. Visit our contact page here.
Please consider, all Versace products are shown in Italian sizes and all products have Italian size labels. You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size. Please don't forget, if you have selected the wrong size, you have the possibility to return the item.
Should you have any doubts regarding sizing, our Customer Care team will be more than happy to assist you.
Your favorite Versace dressing gowns can now be customised to your liking. You can choose up to 9 characters to be hand-sewn into your dressing gown. Versace reserves the right not to produce personalisations including terms that are derogatory, discriminatory, offensive or infringe on existing trademarks.
We are pleased to inform you that it is now possible to combine standard and personalised items in a single order.
The cost of customisation is 140 GBP, to be added to the standard dressing gown price (355 GBP), totaling at 495 GBP.
Being customised by hand, bespoke dressing gowns take between one and two weeks to ship. As a made-to-order style, we can not accept returns of personalised items.
It is not possible to change or cancel your personalized bathrobe order once it has been approved or shipped.
All items that you can see in the Versace Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock an exclusive amount of items. In case your desired size and/or color are not available at the moment, you can leave your e-mail address to be notified when they are eventually back in stock.
If a product shows signs of defects or is damaged within 24 months of an online purchase, the product can be returned. Sunglasses are classified as faulty where a manufacturing fault occurs within 24 months of the date of purchase. Please note that sunglasses that are damaged as a result of normal wear and tear are not considered to be faulty. For any further questions and information regarding Versace eyewear repairs service we invite you to contact our Customer Care.
Your Versace watch is internationally warranted by Vertime B.V. for a period of 2 years from the date of purchase. You can extend the warranty to four years here:
The warranty excludes:
- The bracelet, battery and glass
- Damage stemming from improper use of the watch
- The loss or theft of the watch
- Damage caused by wear
- All direct or indirect damage caused by the circumstances mentioned above.
Any repair work on the watch must be carried out by a service center authorized by Vertime B.V. using original parts. Any intervention by an unauthorized repairer renders this warranty invalid.
Versace offers seasonal sales twice a year. To be notified and receive your personal invitation before our sale starts, or for other promotions and events, please click here. Please note that we are unable to offer price adjustment on items originally purchased on sale or on any special promotion items that are temporarily discounted.
Please bear in mind the items meant for children aged 0-36 months are not compliant with Chinese labelling regulation and therefore cannot be distributed in People's Republic of China.
The Versace Online Store accepts the following payment methods:
(i) Credit cards
We accept the following Credit Cards: MasterCard, Visa and American Express. Your card will not be charged until your order has left our warehouse. In case of payment through PayPal, the amount will be charged the day of the order. When sending goods back, the amount will be credited back to your bank or PayPal account.
Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on Versace is secure, and ensures that your data will under no circumstances be accessible by third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.
To use 3-D Secure you need to register at your Bank.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page.
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
The registration at the Versace Online store comes with various benefits:
- Track your orders and review past purchases
- Create a personal wishlist and share it with your family & friends or print it out
- Manage your personal data and save your preferred settings
- Manage your account details and address book
- Be invited to online events, exclusive products and special promotions
To help ensure that your shopping experience is safe, Versace uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Versace may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.