Returns & Refunds
Every article purchased in the VERSACE Online Store can be returned free of charge.
You can return your item for free within 30 days.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Returns will not be offered for fragrances.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.
Returns will not be offered for earrings for hygienic reasons.
Being made-to-order, we can not accept returns of personalised items.
Returns that do not comply with these regulations will not be accepted.
For returns from UK, please contact our Customer Care directly who will be happy to assist you.
You may contact our Customer Care via phone at: +44 02034505803, or via email at: firstname.lastname@example.org.
Our Customer Care is available from Monday to Saturday from 8 AM to 7 PM, excluding holidays:
Any issues caused by the use of a courier or a return label other than ours are not attributable to Versace.
Your return may take until 5 business days to be handled by our warehouse. After that you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.
Currently, it is not possible to return the items to a Versace Retail Store.
At present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online. Please note, that items purchased from a retail store cannot be exchanged at the Versace Online Store, and vice versa.
Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask you to send the article back to us. For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. We cannot accept items that have been worn and used beyond being tried on.