ORDERS & SHIPPING

SHIPPING INFORMATION

SHIPPING COSTS AND TIME

We are currently unable to accept orders for delivery to Ukraine, Belarus and Russia due to our carrier partners suspending service to the country. As soon as this suspension is removed we will resume service and again accept orders. For additional information please contact our Client Service.

You will find the dispatch options as well as the delivery costs and times in the following table.

Orders are usually shipped within 1 – 2 working days.

Orders ship from our warehouse on business days (excluding national holidays); a signature is required for a successful delivery.

Destination Shipping Cost Delivery Time (Days)
Albania Free 4-6
Algeria Free 7-11
Argentina Free 5-9
Armenia Free 5-7
Australia Free 6-11
Azerbaijan Free 5-7
Bahamas Free 5-7
Bahrain Free 6-7
Belarus Free 5-7
Bolivia Free 6-9
Bosnia and Herzegovina Free 4-8
Brazil Free 6-10
Cambodia Free 7-8
Canada Free 4-9
Chile Free 5-7
Colombia Free 7-9
Costa Rica Free 5-7
Ecuador Free 5-7
Georgia Free 5-8
Hong Kong, China Free 4-5
Iceland Free 4-5
India Free 6-11
Indonesia Free 6-10
Israel Free 4-12
Kazakhstan Free 5-10
Kuwait Free 6-7
Lebanon Free 6-7
Macau, China Free 5-6
Malaysia Free 5-8
Mexico Free 5-10
Moldova Free 5-7
Mongolia Free 6-8
Montenegro Free 5-7
Morocco Free 8-10
New Zealand Free 6-10
Nigeria Free 5-8
Norway Free 4-6
Oman Free 6-8
Pakistan Free 6-7
Panama Free 5-7
Paraguay Free 5-7
Peru Free 5-7
Philippines Free 6-7
Puerto Rico Free 4-6
Qatar Free 5-6
Saudi Arabia Free 5-8
Serbia Free 4-6
Singapore Free 4-5
South Africa Free 3-7
South Korea Free 5-7
Switzerland Free 1-2
Taiwan, China Free 6-7
Thailand Free 6-7
Turkey Free 2-6
UAE Free 3-4
Ukraine Free 4-6
Uzbekistan Free 7
Vietnam Free 7-8
 

Please note that the delivery times in the table are estimates and do not apply to made-to-order items. Personalised items will be shipped within 2 weeks from the order date, subject to confirmation.

We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.

Please note this may take longer during our sale periods or other high peak seasons.

At the moment we are unable to ship to PO Boxes or freight forwarder addresses.

  HOLIDAY SHIPPING DEADLINES

To ensure your orders arrive on time by December 25th, please refer to our list of relevant dates and shipping methods by which to order by.

  NON PERSONALIZABLE PRODUCTS PERSONALIZED PRODUCTS
Australia 10 th December 2024 1 st December 2024
India 10 th December 2024 1 st December 2024
Brazil 11 th December 2024 1 st December 2024
Indonesia 11 th December 2024 1 st December 2024
Mexico 11 th December 2024 1 st December 2024
Morocco 11 th December 2024 1 st December 2024
Israel 10 th December 2024 1 st December 2024
Malaysia 16 th December 2024 2 nd December 2024
Argentina 12 th December 2024 1 st December 2024
Canada 12 th December 2024 1 st December 2024
Colombia 12 th December 2024 1 st December 2024
South Africa 12 th December 2024 1 st December 2024
Algeria 10 th December 2024 1 st December 2024
Philippines 17 th December 2024 3 r December 2024
Saudi Arabia 16 th December 2024 2 nd December 2024
Vietnam 16 th December 2024 2 nd December 2024
Kazakhstan 11 th December 2024 1 st December 2024
New Zealand 11 th December 2024 1 st December 2024
Macau, China 18 th December 2024 4 th December 2024
Norway 18 th December 2024 4 th December 2024
Chile 17 th December 2024 3 rd December 2024
Taiwan, China 17 th December 2024 3 rd December 2024
Pakistan 17 th December 2024 3 rd December 2024
Peru 17 th December 2024 3 rd December 2024
Republic of Korea 17 th December 2024 3 rd December 2024
Thailand 17 th December 2024 3 rd December 2024
Bolivia 12 th December 2024 1 st December 2024
Serbia 18 th December 2024 4 th December 2024
Turkey 18 th December 2024 4 th December 2024
United Arab Emirates 18 th December 2024 4 th December 2024
Bosnia and Herzegovina 16 th December 2024 2 nd December 2024
Cambodia 16 th December 2024 2 nd December 2024
Georgia 16 th December 2024 2 nd December 2024
Mongolia 16 th December 2024 2 nd December 2024
Nigeria 16 th December 2024 2 nd December 2024
Oman 16 th December 2024 2 nd December 2024
Singapore  19 th December 2024 5 th December 2024
Armenia 17 th December 2024 3 rd December 2024
Azerbaijan 17 th December 2024 3 rd December 2024
Bahamas 17 th December 2024 3 rd December 2024
Bahrain 17 th December 2024 3 rd December 2024
Costa Rica 17 th December 2024 3 rd December 2024
Ecuador 17 th December 2024 3 rd December 2024
Kuwait 17 th December 2024 3 rd December 2024
Lebanon 17 th December 2024 3 rd December 2024
Moldova 17 th December 2024 3 rd December 2024
Montenegro 17 th December 2024 3 rd December 2024
Hong Kong, China 19 th December 2024 5 th December 2024
Panama 17 th December 2024 3 rd December 2024
Paraguay 17 th December 2024 3 rd December 2024
Puerto Rico 18 th December 2024 4 th December 2024
Uzbekistan 16 th December 2024 2 nd December 2024
Switzerland 18 th December 2024 4 th December 2024
Albania 18 th December 2024 4 th December 2024
Iceland 19 th December 2024 5 th December 2024
Qatar 18 th December 2024 4 th December 2024
ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

 

TAXES & DUTIES

DDP (Delivery Duty Paid) and Partial DDP (Delivery Duty Paid)

We ship to most destinations on a DDP (Delivery Duty Paid) basis. The prices indicated on our pages are gross prices, that is, already inclusive of VAT. No additional taxes or customs duties are collected.

The following countries are shipped on a DDP (Delivery Duty Paid) basis:

  • EUROPE: Albania; Bosnia and Herzegovina; Iceland; Norway; Serbia; Switzerland; Turkey (for orders below 150€)
  • ASIA PACIFIC: Australia; Cambodia; China (DDP for orders 1000 CNY for multiple items / 5000 CNY for 1 item); Hong Kong; India; Indonesia; Japan; Macau; Malaysia; New Zealand; Pakistan; Philippines; Singapore; South Korea; Taiwan; Thailand; Vietnam
  • AFRICA: Morocco; Nigeria; South Africa
  • MIDDLE EAST: Bahrain; Israel; Kuwait; Lebanon; Oman; Qatar; Saudi Arabia; UAE
  • AMERICAS: Argentina; Bahamas; Bolivia; Brazil; Chile; Colombia; Costa Rica; Ecuador; Mexico (for orders below $1000); Panama; Paraguay; Peru

The following countries are shipped on partial DDP (Delivery Duty Paid) basis. This means prices are inclusive of duties only. Taxes will be calculated and added at checkout.

  • Canada
  • Puerto Rico
DDU (Delivery Duty Unpaid)

In DDU (Delivery Duty Unpaid) destinations, product price displayed do not include all taxes and duties. Taxes and duties within these destinations are collected upon delivery.

The following countries are shipped on a DDU (Delivery Duty Unpaid) basis and will require payment upon arrival:

  • EUROPE: Moldova; Montenegro
  • ASIA PACIFIC: Kazakhstan; Mongolia; Uzbekistan
  • AFRICA: Algeria
  • MIDDLE EAST: Armenia; Azerbaijan; Georgia

ORDERS

ORDER BY PHONE

Our Client Service team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors. If you need assistance in placing an order, our Client Service team can provide assistance on orders of up to 1300€.

Country Phone number
Bahrain +39 02 36264581
Hong Kong, China +852 30010023
Israel +39 02 36264581
Korea (South) +82 234834806
Kuwait +39 02 36264581
Macau, China +853 62626316
New Zealand +852 30010023
Qatar +39 02 36264581
Saudi Arabia +39 02 36264581
Singapore +65 66222022
Switzerland DE: +39 02 36264 583
FR: +39 02 36264 582
IT: +39 02 69430694
Taiwan, China +886 226507480
United Arab Emirates +971 800035770228
ALTERNATIVE SHIPPING ADDRESS

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Versace Online Store can be returned within 30 days. In case you need further support, our Client Service will be happy to provide assistance

PACKAGING

Versace is proud to embrace sustainability and believes in reducing waste where possible. For this reason, mixed packaging may be used on certain orders.

Versace Jeans Couture items will be shipping in their own dedicated branded packaging.

INSURANCE

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Client Service.
 

PROMOTIONS

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.