What are Versace.com's return guidelines?

To ensure a smooth return, items purchased on Versace.com within 30 days of the order date can be returned if they are unused, in original condition with all original tags attached, and include all original packaging (authenticity cards, dust bags, shoe boxes). For items with a QR code security tag, it must remain attached. Shoes must have unmarked soles and be returned in their original, undamaged shoe box (considered part of the product). Swimwear and underwear should be tried on over personal underwear without removing the protective adhesive strip. Fragrances and non-alcoholic body products can be returned if the transparent protective packaging film is not removed.

Which items are not eligible for return?

Fragrances, body gels, deodorants, after-shave balms, or after-shave lotions that contain alcohol are not eligible for return. Personalized items are also not eligible due to their made-to-order nature. Returns that are damaged, stained, washed, or altered will not be accepted.

Do return costs vary by destination?

Yes, return costs may vary depending on the destination. Please consult the provided table for specific costs per country. For returns from Canada and Puerto Rico, Versace cannot refund taxes and duties; clients can claim these refunds from their local tax office by providing a copy of the import and export declarations. For Canada, clients must submit claims for returned shipments to CBSA using form B2G.

How do I start the return process?

Visit our returns portal here to initiate a returns authorization. Enter your order number and email address, then select the items you wish to return and the reason for your return. Select the prepaid delivery label and print both the return label and return form.

How should I package my return?

Make sure all products you wish to return, the return form, product tags, authenticity labels, or cards are included in the package, the original box, or an equally robust box. Attach the return label to the outside of the parcel.

How do I send my return package?

Contact the DHL number that you can find here or take the package to the nearest DHL point you find here. We recommend that you keep an eye on the tracking found on the return label to monitor your shipment. Any issues caused by the use of a courier or return label other than ours are not attributable to Versace.

How long does it take for my return to be processed and refunded?

Your return may take up to 14 business days to be handled by our warehouse. After that, you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.

How are gift returns handled?

If you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause.

Can I return items directly to a Versace Retail Store?

Currently, it is not possible to return items to a Versace Retail Store.

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Returns, Exchanges & Refunds

Right of Withdrawal, Returns, Exchanges & Refunds

OUR GUIDELINES

To facilitate the withdrawal, return and exchange processes, items purchased on Versace.com may be returned within 30 days of the order’s delivery date, subject to the following conditions:

1) Items must be unused and in their original condition, with all original tags attached.

2) For items with a QR code security tag, the tag must be attached for the return to be accepted.

3) All original packaging, including authenticity cards, dust bags, and shoe boxes, must be included with the return.

4) Shoes must be returned with unmarked soles in their original, undamaged shoe box (considered part of the product). We recommend trying on shoes on a carpeted surface to ensure the correct fit.

5) Swimwear and underwear should be tried over personal underwear without removing the protective adhesive strip.

6) Fragrances, body gels, deodorants, after-shave balms, and after-shave lotions that do not contain alcohol may be returned if the transparent protective packaging film has not been removed.

NOT ELIGIBLE FOR RETURNS & EXCHANGES:

1) Personalized items due to their made-to-order nature.

2) Fragrances, body gels, deodorants, after-shave balms, or after-shave lotions that contain alcohol.

ADDITIONAL INFORMATION:

Returns and exchanges that are damaged, stained, washed, or altered will not be accepted.

EXCHANGE PROCESS

START WITHDRAWAL, RETURN OR EXCHANGE

Orders placed on or after February 17th are eligible for exchange, subject to our policy.

To exchange one or more items from your order, please follow the below-mentioned procedure:

1) To start your exchange, click on the button above and enter your order information (Order number and email address).

2) Choose the items you would like to exchange and indicate the relevant exchange reasons. Exchanges are only valid for different colors and/or sizes of the same price, subject to availability. A new order will be created once the request is submitted.

3) Original items must be shipped within 5 business days of the exchange request, otherwise the exchange order will be cancelled. Items shipped after this window will be processed as a refund, subject to quality checks.

4) The UPS pre-paid shipping label and packing slip will be available to download and print to prepare your return.

5) Make sure the item(s) you wish to exchange have all original product tags, authenticity labels, or cards included.

6) Place your item(s) and the packing slip inside a sturdy container or in the original box that your item(s) came in. Remove any older addresses and barcodes, secure the package with tape, and affix the new shipping label to the outside.

7) Contact the UPS number that you can find here or take the package to the nearest UPS Access Point searchable here.

8) Once your package has been shipped, you will be notified via email to track your return.

9) Exchanges may take up to 14 business days to be processed. Please note the credit from your return is applied in full to cover a new order. No additional payment is required.

10) Your exchange order will be shipped to the original shipping address and associated with the same billing address.

11) UPS Standard shipping applies to all countries except for: Cyprus, Malta, Ireland, Spain, United Kingdom. For these locations, the exchange will use the same shipping method as your original purchase.

12) Only one exchange is allowed per item. If an item has already been exchanged, it can only be returned for a refund

BOUTIQUE EXCHANGES

We currently do not offer exchanges directly in Versace Boutiques. If you need further assistance please contact our Client Service.

ORDER WITHDRAWAL AND RETURN PROCEDURE

START WITHDRAWAL, RETURN OR EXCHANGE

To exercise your right of withdrawal and return one or more items, you can use the online withdrawal function available on the Website (“Withdraw from contract/order”) by following the procedure set out below:

1) To exercise your right of withdrawal and initiate a return, click on the button above or use the online “Withdraw from contract/order” function, available in your personal account and in the footer of the Website, and enter the relevant order details (order number and email address).

2) Select the items you wish to return and, for each one, you may specify the reason for the return (optional).

3) Once your right of withdrawal has been exercised, you will immediately receive an email confirmation with the full content of your notice and the exact date and time of submission.

4) Download and print the prepaid UPS shipping label and the packing slip to prepare your return.

5) Ensure that all items included in the return are accompanied by their original product labels, authenticity labels or information cards.

6) Place the item(s) and the packing slip inside a sturdy box or the original packaging. Remove any old addresses and barcodes, seal the parcel with adhesive tape and stick the new shipping label on the outside.

7) Contact the UPS number listed here or take the parcel to your nearest UPS Access Point, which you can find here.

8) Once the parcel has been dispatched, you will receive an email notification to track the return.

9) It may take up to 14 working days to process the return. The refund will be issued via the original payment method used to place the order. Depending on the payment method chosen, it may take up to 10 working days for the refund to appear in your bank account.

GIFTING

Please note, for gift returns the refund will be issued to the person who originally placed the order.

BOUTIQUE RETURNS

We currently do not offer returns directly in Versace Boutiques. If you need further assistance please contact our Client Service.

RECLAMATION

Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask you to send the article back to us. For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Client Service. We cannot accept items that have been worn and used beyond being tried on.