ORDERS & SHIPPING

For selected groups of styles on Versace.com, that are not immediately available for sale but will be available in the future, Versace may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, Versace will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.

For all Pre-Orders, a credit card will be the only accepted form of payment. Versace will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.

Our Client Service team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors on +33 0157324276.

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.

It is not possible to change or cancel your personalized bathrobe order once it has been approved or shipped.

All items purchased at the Versace Online Store can be returned within 30 days, free of charge. In case you need further support, our Client Service will be happy to provide assistance

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

Versace offers an in-store ordering service providing a personalized shopping experience with access to the complete Versace.com selection. 

For your convenience, this service ensures you find the perfect Versace item, even if a size, color, or variant is not available in the Boutique.

HOW TO PLACE AN IN-STORE ORDER

Our Boutique sales assistants will use a dedicated Versace.com app to process your order on your behalf. 

To complete your in-store order, you will be guided through the payment process by scanning a payment QR code with your mobile device and entering your card details. Please note that only debit or credit cards are accepted for in-store purchases.

Once the order is placed, you will receive a confirmation email along with a tracking number. Orders will be delivered to your desired shipping address.

If you choose delivery at the Boutique, you can collect your parcel within 30 days of placing your order and will be notified once your order has arrived. Please note, unclaimed orders will be returned to the warehouse after this this period.

Versace offers complimentary shipping on your order. For more information, please consult our Orders & Shipping page.

IN-STORE ORDER RETURNS

Orders placed through our in-store ordering service can be returned via our online return process, here.

When starting an online return for an in-store order, ensure you select the same country on Versace.com that corresponds to the country where you placed your in-store order.

Versace offers complimentary returns on your order. For more information on our return guidelines, please consult our Returns & Refunds page.

Versace Jeans Couture items will be shipping in their own dedicated branded packaging.

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Client Service.

 

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.