ORDERS & SHIPPING

We ship to most destinations on a DDP (Delivery Duty Paid) basis. The prices indicated on our pages are gross prices, that is, already inclusive of VAT. No additional taxes or customs duties are collected.

The following countries are shipped on a DDP (Delivery Duty Paid) basis:

• EUROPE: Albania; Bosnia and Herzegovina; Iceland; Norway; Serbia; Switzerland; Turkey (for orders below 150€)
• ASIA PACIFIC: Australia; Cambodia; China (DDP for orders 1000 CNY for multiple items / 5000 CNY for 1 item); Hong Kong; India; Indonesia; Japan; Macau; Malaysia; New Zealand; Pakistan; Philippines; Singapore; South Korea; Taiwan; Thailand; Vietnam
• AFRICA: Morocco; Nigeria; South Africa
• MIDDLE EAST: Bahrain; Israel; Kuwait; Lebanon; Oman; Qatar; Saudi Arabia; UAE
• AMERICAS: Argentina; Bahamas; Bolivia; Brazil; Chile; Colombia; Costa Rica; Ecuador; Mexico (for orders below $1000); Panama; Paraguay; Peru

The following countries are shipped on partial DDP (Delivery Duty Paid) basis. This means prices are inclusive of duties only. Taxes will be calculated and added at checkout.

• Canada
• Puerto Rico

In DDU (Delivery Duty Unpaid) destinations, product price displayed do not include all taxes and duties. Taxes and duties within these destinations are collected upon delivery.

The following countries are shipped on a DDU (Delivery Duty Unpaid) basis and will require payment upon arrival:

• EUROPE: Moldova; Montenegro
• ASIA PACIFIC: Kazakhstan; Mongolia; Uzbekistan
• AFRICA: Algeria
• MIDDLE EAST: Armenia; Azerbaijan; Georgia

Our Client Service team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors. If you need assistance in placing an order, our Client Service team can provide assistance on orders of up to 1300€.

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Versace Online Store can be returned within 30 days. In case you need further support, our Client Service will be happy to provide assistance

Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.

Versace Jeans Couture products will only be packed in Versace Jeans Couture cotton bags if the gift wrapping option is selected, otherwise they will be wrapped in the standard packing paper.

Your order will be shipped in a neutral box to protect your shipment from robbery.

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Client Service.
 

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.