Returns & Refunds
To ensure a smooth return process, items purchased on Versace.com within 30 days of the order date may be returned, subject to the following conditions:
1) Items must be unused and in their original condition, with all original tags attached.
2) For items with a QR code security tag, the tag must be attached for the return to be accepted.
3) All original packaging, including authenticity cards, dust bags, and shoe boxes, must be included with the return.
4) Shoes must be returned with unmarked soles in their original, undamaged shoe box (considered part of the product). We recommend trying on shoes on a carpeted surface to ensure the correct fit.
5) Swimwear and underwear should be tried over personal underwear without removing the protective adhesive strip.
6) Fragrances, body gels, deodorants, after-shave balms, and after-shave lotions that do not contain alcohol may be returned if the transparent protective packaging film has not been removed.
NOT ELIGIBLE FOR RETURNS:
1) Personalised items due to their made-to-order nature.
2) Fragrances, body gels, deodorants, after-shave balms, or after-shave lotions that contain alcohol.
ADDITIONAL INFORMATION:
Please note that return costs may vary depending on the destination. Returns that are damaged, stained, washed, or altered will not be accepted.
Versace cannot refund taxes and duties for returns from Canada and Puerto Rico. Clients can claim these refunds from their local tax office by providing a copy of the import and export declarations. For returns from Canada, clients must submit claims for returned shipments to CBSA using form B2G.
To return one or more items from your order, please follow the below-mentioned procedure:
1) Visit our returns portal here to initiate a returns authorisation. Enter your order number and email address.
2) Select the items you wish to return and the reason for your return.
3) Select the prepaid delivery label and print both the return label and return form.
4) Make sure all products you wish to return and the return form, product tags, authenticity labels or cards are included in the package, the original box or an equally robust box. Attach the return label to the outside of the parcel.
5) Contact the DHL number that you can find here or take the package to the nearest DHL point you find here.We recommend that you keep an eye on the tracking that you find on the return label, so that you can monitor the shipment of your package.
Any issues caused by the use of a courier or a return label other than ours are not attributable to Versace.
Your return may take up to 14 business days to be handled by our warehouse. After that you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.
Currently, it is not possible to return the items to a Versace Retail Store.
Please note return costs may vary, depending on the destination. We invite you to consult the table below.
| DESTINATION | COST (€) |
|---|---|
| Albania | 10 € |
| Algeria | 10 € |
| Argentina | 10 € |
| Armenia | 10 € |
| Australia | Free |
| Azerbaijan | 10 € |
| Bahamas | 10 € |
| Bahrain | 10 € |
| Belarus | 10 € |
| Bolivia | 10 € |
| Bosnia and Herzegovina | 10 € |
| Brazil | 10 € |
| Cambodia | 10 € |
| Canada | Free |
| Chile | 10 € |
| Colombia | 10 € |
| Costa Rica | 10 € |
| Ecuador | 10 € |
| Georgia | 10 € |
| Hong Kong, China | Free |
| Iceland | 10 € |
| India | 10 € |
| Indonesia | 10 € |
| Israel | 10 € |
| Kazakhstan | 10 € |
| Kuwait | 10 € |
| Lebanon | 10 € |
| Macau, China | 10 € |
| Malaysia | 10 € |
| Mexico | Free |
| Moldovia | 10 € |
| Mongolia | 10 € |
| Montenegro | 10 € |
| Morocco | 10 € |
| New Zealand | 10 € |
| Nigeria | 10 € |
| Norway | Free |
| Oman | 10 € |
| Pakistan | 10 € |
| Panama | 10 € |
| Paraguay | 10 € |
| Peru | 10 € |
| Philippines | 10 € |
| Puerto Rico | 10 € |
| Qatar | 10 € |
| Saudi Arabia | Free |
| Serbia | 10 € |
| Singapore | 10 € |
| South Africa | 10 € |
| South Korea | 10 € |
| Switzerland | Free |
| Taiwan, China | 10 € |
| Thailand | 10 € |
| Turkey | Free |
| UAE | Free |
| Ukraine | 10 € |
| Uzbekistan | 10 € |
| Vietnam | 10 € |
At present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online. Please note, that items purchased from a retail store cannot be exchanged at the Versace Online Store, and vice versa.
Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask you to send the article back to us. For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Client Service. We cannot accept items that have been worn and used beyond being tried on.