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ORDERS & SHIPPING

SHIPPING INFORMATION

SHIPPING COSTS AND TIME

You will find the dispatch options as well as the delivery costs and times in the following table.

Orders are usually shipped within 1 - 2 working days.

Orders ship from our warehouse on business days (excluding national holidays); a signature is required for a successful delivery.


 
DESTINATION SHIPPING OPTION SHIPPING COST DELIVERY TIME

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Poland
Romania
Slovakia
Slovenia
Sweden
Portugal*

 UPS Free 3-5 working days
UPS Express 8 € 1-2 working days

*Unfortunately we are unable to ship to Madeira and the Azores

Please note that the delivery times in the table are estimates and do not apply to made-to-order items. Personalized items will be shipped within 2 weeks from the order date, subject to confirmation.

We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.

Please note this may take longer during our sale periods or other high peak seasons.

At the moment we are unable to ship to PO Boxes or freight forwarder addresses.

 

ORDERS

PRE-ORDERS

For selected groups of styles on Versace.com, that are not immediately available for sale but will be available in the future, Versace may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, Versace will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.

For all Pre-Orders, a credit card will be the only accepted form of payment. Versace will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.

ORDERS BY TELEPHONE

Our Client Service team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors on +39 02 36264581.

ALTERNATIVE SHIPPING ADDRESS

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.

It is not possible to change or cancel your personalized bathrobe order once it has been approved or shipped.

All items purchased at the Versace Online Store can be returned within 30 days, free of charge. In case you need further support, our Client Service will be happy to provide assistance

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

ORDER INFORMATION

PACKAGING

Your Versace items will be beautifully wrapped using Barocco tissue paper and a matte black box, perfect for gifting.*

 

As part of our commitment to responsible sourcing, all paper-based packaging components are from Forest Stewardship Council (FSC) Certified sources. Read more here.

*Please note some items may be shipped in a different packaging from your chosen one.

Versace Jeans Couture items will be shipping in their own dedicated branded packaging.

INSURANCE

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Client Service.

 

PROMOTIONS

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.