ORDERS & SHIPPING
SHIPPING INFORMATION
You will find the dispatch options as well as the delivery costs and times in the following table.
Orders are usually shipped within 1 - 2 working days.
Orders ship from our warehouse on business days (excluding national holidays); a signature is required for a successful delivery.
| DESTINATION | SHIPPING OPTION | SHIPPING COST | DELIVERY TIME |
| Austria |
UPS | Free | 3-5 working days |
| UPS Express | 8 € | 1-2 working days |
*Unfortunately we are unable to ship to Madeira and the Azores
Please note that the delivery times in the table are estimates and do not apply to made-to-order or personalized items. Estimated delivery time for custom-made orders is 2 weeks, contingent to the acceptance of your order.
We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.
At the moment we are unable to ship to PO Boxes or freight forwarder addresses.
ORDERS
For selected groups of styles on Versace.com, that are not immediately available for sale but will be available in the future, Versace may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, Versace will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.
For all Pre-Orders, a credit card will be the only accepted form of payment. Versace will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.
Our Client Service team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors on +39 02 36264581.
The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.
For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
It is not possible to change or cancel your personalized bathrobe order once it has been approved or shipped.
All items purchased at the Versace Online Store can be returned within 30 days, free of charge. In case you need further support, our Client Service will be happy to provide assistance
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.
ORDER INFORMATION
Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.
Versace Jeans Couture products will only be packed in Versace Jeans Couture cotton bags if the gift wrapping option is selected, otherwise they will be wrapped in the standard packing paper.
Your order will be shipped in a neutral box to protect your shipment from robbery.
Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.
In case of need for further support, please contact our Client Service.
Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.