Need Assistance? Please contact our Customer Care team on +39 02 91527507

ORDERS & SHIPPING

SHIPPING INFORMATION

You will find the dispatch options as well as the delivery costs and times in the following table.
Orders made between Monday and Friday by 12:00 pm (GMT+1) will be handed over to the forwarding agent on the same day. Any orders made after this time will be shipped the following day. All orders made on Fridays after 12:00 pm will be handled from the following Monday morning onwards.
 
Destination Shipping Option Shipping Cost Delivery Time

Austria
Belgium
Bulgaria
Croatia
Czech Republic 
Denmark
Finland
Greece
Hungary
Ireland
Luxembourg
Netherlands
Poland
Portugal*
Romania
Slovakia
Slovenia
Sweden

UPS Free 3-7 working days
UPS Express 8 €  1-2 working days

*Unfortunately we are unable to ship to Madeira and the Azores

Please note that the delivery times in the table are estimates and do not apply to made-to-order or personalized items. Estimated delivery times for custom-made orders are between one and three weeks and are contingent to the acceptance of your order. Delivery times will be calculated from the date on which your order is placed, unless otherwise specified.

We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.

We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.

At the moment we are unable to ship to PO Boxes or freight forwarder addresses.

 

ORDERS

ORDERS BY TELEPHONE

Our Customer Care team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors on +39 02 91527507.

ALTERNATIVE SHIPPING ADDRESS

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Versace Online Store can be returned within 30 days, free of charge. In case you need further support, our Customer Care will be happy to provide assistance

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

ORDER INFORMATION

PACKAGING

Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.
Versace Jeans Couture are packed in Versace Jeans Couture cotton bags.
Your order will be shipped in a neutral box to protect your shipment from robbery.

INSURANCE

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Customer Care.
 

PROMOTIONS

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.

Need Assistance? Please contact our Customer Care team on +39 02 91527507