HELP / FAQS
We wish to reassure you that Versace adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.
Please consider, all Versace products are shown in Italian sizes and all products have Italian size labels. You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size. Please don't forget, if you have selected the wrong size, you have the possibility to return the item.
Should you have any doubts regarding sizing, our Client Service team will be more than happy to assist you.
Your favorite Versace bathrobes can now be customised to your liking. You can choose up to 9 characters to be hand-sewn into your bathrobe. Versace reserves the right not to produce personalisations including terms that are derogatory, discriminatory, offensive or infringe on existing trademarks.
The cost of customisation is 45 USD, to be added to the standard dressing gown price (395 USD), totaling at 440 USD.
Being customised by hand, bespoke bathrobes take three weeks to ship. As a made-to-order style, we can not accept returns of personalised items.
At the moment, it is not possible to combine regular and personalised items in a single order. We apologize for the inconvenience this may cause you.
It is not possible to change or cancel your personalized bathrobe order once it has been approved or shipped.
All items that you can see in the Versace Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In case your desired size and/or color are not available at the moment, you can leave your e-mail address to be notified when they are eventually back in stock.
Watches and sunglasses may be sent back for repair up to 24 months after the date of purchase, along with the original receipt, if they are faulty or for any manufacturing fault. Watches and sunglasses are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of the date of purchase. Please note that watches or sunglasses that are damaged as a result of normal wear and tear are not considered to be faulty.
Your Versace watch is internationally warranted by Vertime B.V. for a period of 2 years from the date of purchase. You can extend the warranty to four years here.
The warranty excludes:
- The bracelet, battery and glass
- Damage stemming from improper use of the watch
- The loss or theft of the watch
- Damage caused by wear
- All direct or indirect damage caused by the circumstances mentioned above.
Any repair work on the watch must be carried out by a service center authorized by Vertime B.V. using original parts. Any intervention by an unauthorized repairer renders this warranty invalid.
Versace offers seasonal sales twice a year. To be notified and get your personal invitation before our sale starts or for other promotions and events, please click here. Please note, we are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price.
Please bear in mind the items meant for children aged 0-36 months are not compliant with Chinese labelling regulation and therefore cannot be distributed in People's Republic of China.
The Versace Online Store accepts the following payment methods:
(i) Credit cards
We accept the following Credit Cards: MasterCard, Visa and American Express. Your card or Klarna account will not be charged until your order has left our warehouse. In case of payment through PayPal, the amount will be charged the day of the order. When sending goods back, the amount will be credited back to your bank or PayPal account. When sending goods back, the amount will be credited back to your original method of payment.
How does Klarna work?
If your order is eligible, you can choose Klarna at checkout for flexible payment options. The use of the payment methods may vary based on your purchase, country, total order amount, and is subject to credit check and approval by Klarna.
• Pay now:
You can choose to pay now the full amount of your purchase by credit card, direct debit, or direct bank transfer.
For direct debit, please provide your bank details at the time of your purchase. You will be debited from your bank account once your order has been shipped.
For direct bank transfer, login into your personal bank account and authorize the full amount of payment at the time of your purchase.
• Pay in 4 installments:
The total cost of your purchase will be split into four installments with interest-free rates.
Pay the first installment once your order is placed. The next three installments are automatically collected by Klarna every two weeks on the 2nd, 4th, and 6th week since your first installment. Please note that a one-time credit agreement is required and approval will be notified by Klarna.
Choose flexible financing options to split the payment of your purchase evenly in monthly payments over a 6 or 12-month period. The Annual Percentage Rate (APR) for purchases may vary based on the amount of your purchase and country of residence, ranging between 0 - 28.99%.
Monthly financing through Klarna is issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license. For further information click here.
Please note that a one-time credit agreement is required, and the approval will be notified by Klarna.
How to checkout with Klarna?
Enter your card or bank account, or sign in with your Klarna account. Easily manage your purchases and payments in the Klarna account online or on the app.
How to schedule payments?
Payments are collected from the debit or credit card or bank account provided at the time of purchase. All scheduled payments are communicated by email. Review your purchases by logging in to your Klarna account online or on the app.
How to cancel payments or manage returns?
Once we have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a credit card on Versace is secure, and ensures that your data will under no circumstances be accessible by third parties.
We work with CyberSource to process your credit card information. CyberSource is owned by Visa International and is one of the largest payment transaction companies on the Internet. Your credit card and billing information is recorded via a fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose.
To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.
To use 3-D Secure you need to register at your Bank.
Taxes are calculated according to your shipping destination and itemized on the Order Summary Page. A summary of applicable duties and taxes is shown at checkout before completing order payment.
For orders shipped to a U.S. delivery address, Versace charges state and local taxes on online transactions, as required by applicable law.
Important sales tax information for goods shipped to Kentucky, Oklahoma, South Carolina, South Dakota and Vermont
Please note that Versace is not obligated to, and does not, collect sales tax on any goods shipped to the states of Kentucky, Oklahoma, South Carolina, South Dakota and Vermont (the “Exempt States"). Unless your purchase is specifically exempt from taxation, it is subject to the payment of sales tax and to the tax laws in the Exempt State to which your order is shipped. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Each Exempt State requires purchasers to report all purchases that were shipped to such Exempt State and that were not taxed at the time of purchase, and to pay the appropriate sales taxes on such purchases, pursuant to the applicable laws of such Exempt State. Taxes should be reported and paid pursuant to the tax laws and regulations of each Exempt State.
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
The registration at the Versace Online store comes with various benefits:
- Track your orders and review past purchases
- Create a personal wishlist and share it with your family & friends or print it out
- Manage your personal data and save your preferred settings
- Manage your account details and address book
- Be invited to online events, exclusive products and special promotions
To help ensure that your shopping experience is safe, Versace uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Versace may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.