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ORDERS & SHIPPING

SHIPPING INFORMATION

SHIPPING COSTS AND TIME

You will find the dispatch options as well as the delivery costs and times in the following table.

Orders are usually shipped within 1 – 2 working days.

Destination Shipping Cost Delivery Time (Days)
Albania Free 4-6
Algeria Free 7-11
Argentina Free 5-9
Armenia Free 5-7
Australia Free 6-11
Azerbaijan Free 5-7
Bahamas Free 5-7
Bahrain Free 6-7
Belarus Free 5-7
Bolivia Free 6-9
Bosnia and Herzegovina Free 4-8
Brazil Free 6-10
Cambodia Free 7-8
Canada Free 4-9
Chile Free 5-7
Colombia Free 7-9
Costa Rica Free 5-7
Ecuador Free 5-7
Georgia Free 5-8
Hong Kong, China Free 4-5
Iceland Free 4-5
India Free 6-11
Indonesia Free 6-10
Israel Free 4-12
Kazakhstan Free 5-10
Kuwait Free 6-7
Lebanon Free 6-7
Macau, China Free 5-6
Malaysia Free 5-8
Mexico Free 5-10
Moldova Free 5-7
Mongolia Free 6-8
Montenegro Free 5-7
Morocco Free 8-10
New Zealand Free 6-10
Nigeria Free 5-8
Norway Free 4-6
Oman Free 6-8
Pakistan Free 6-7
Panama Free 5-7
Paraguay Free 5-7
Peru Free 5-7
Philippines Free 6-7
Puerto Rico Free 4-6
Qatar Free 5-6
Saudi Arabia Free 5-8
Serbia Free 4-6
Singapore Free 4-5
South Africa Free 5-9
South Korea Free 5-7
Switzerland Free 3-4
Taiwan, China Free 6-7
Thailand Free 6-7
Turkey Free 2-6
UAE Free 5-6
Ukraine Free 4-6
Uzbekistan Free 7
Vietnam Free 7-8

We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.

We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.

At the moment we are unable to ship to PO Boxes or freight forwarder addresses.

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

TAXES & DUTIES

DDP (Delivery Duty Paid) and Partial DDP (Delivery Duty Paid)

We ship to most destinations on a DDP (Delivery Duty Paid) basis. The prices indicated on our pages are gross prices, that is, already inclusive of VAT. No additional taxes or customs duties are collected.

The following countries are shipped on a DDP (Delivery Duty Paid) basis:

  • EUROPE: Albania; Bosnia and Herzegovina; Iceland; Norway; Serbia; Switzerland; Turkey
  • ASIA PACIFIC: Australia; Cambodia; India; Indonesia; Japan; Malaysia; New Zealand; Pakistan; Philippines; Singapore; South Korea; Taiwan; Thailand; Vietnam
  • AFRICA: Morocco; Nigeria; South Africa
  • MIDDLE EAST: Bahrain; Israel; Kuwait; Lebanon; Oman; Saudi Arabia; UAE
  • AMERICAS: Argentina; Bahamas; Bolivia; Brazil; Chile; Colombia; Costa Rica; Ecuador; Mexico (for orders below $1000); Panama; Paraguay; Peru

The following countries are shipped on partial DDP (Delivery Duty Paid) basis. This means prices are inclusive of duties only. Taxes will be calculated and added at checkout.

  • Canada
  • Puerto Rico
DDU (Delivery Duty Unpaid)

In DDU (Delivery Duty Unpaid) destinations, product price displayed do not include all taxes and duties. Taxes and duties within these destinations are collected upon delivery.

The following countries are shipped on a DDU (Delivery Duty Unpaid) basis and will require payment upon arrival:

  • Algeria
  • Armenia
  • Azerbaijan
  • Belarus
  • Georgia
  • Kazakhstan
  • Mexico (for orders above $1000)
  • Moldova
  • Mongolia
  • Montenegro
  • Qatar (for orders above 1,000 QAR )
  • Russia
  • Ukraine
  • Uzbekistan.

*All purchases from Hong Kong are tax free.

ORDERS

ORDER BY PHONE

Our Customer Care team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors. If you need assitance in placing an order, our Customer Care team can provide asssistance on orders of up to 1300€.

Country Phone number
Bahrain +39 02 91527507
Hong Kong +852 30010023
Israel +39 02 91527507
Korea (South) +82 234834806
Kuwait +39 02 91527507
Macau +853 62626316
New Zealand +852 30010023
Qatar +39 02 91527507
Saudi Arabia +39 02 91527507
Singapore +65 66222022
Switzerland +39 02 91527507
Taiwan +886 226507480
United Arab Emirates +971 800035770228
ALTERNATIVE SHIPPING ADDRESS

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Versace Online Store can be returned within 30 days. In case you need further support, our Customer Care will be happy to provide assistance

PACKAGING

Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.
Your order will be shipped in a neutral box to protect your shipment from robbery.

INSURANCE

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Customer Care.
 

PROMOTIONS

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.

Need Assistance? Please contact our Customer Care team via our Contact Form