ORDERS & SHIPPING
We are currently unable to accept orders for delivery to Ukraine, Belarus and Russia due to our carrier partners suspending service to the country. As soon as this suspension is removed we will resume service and again accept orders. For additional information please contact our Customer Care.
You will find the dispatch options as well as the delivery costs and times in the following table.
Orders are usually shipped within 1 – 2 working days.
Orders ship from our warehouse on business days (excluding national holidays); a signature is required for a successful delivery.
|Destination||Shipping Cost||Delivery Time (Days)|
|Bosnia and Herzegovina||Free||4-8|
|Hong Kong, China||Free||4-5|
We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.
At the moment we are unable to ship to PO Boxes or freight forwarder addresses.
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.
TAXES & DUTIES
We ship to most destinations on a DDP (Delivery Duty Paid) basis. The prices indicated on our pages are gross prices, that is, already inclusive of VAT. No additional taxes or customs duties are collected.
The following countries are shipped on a DDP (Delivery Duty Paid) basis:
- EUROPE: Albania; Bosnia and Herzegovina; Iceland; Norway; Serbia; Switzerland; Turkey (for orders below 150€)
- ASIA PACIFIC: Australia; Cambodia; China (DDP for orders 1000 CNY for multiple items / 5000 CNY for 1 item); Hong Kong; India; Indonesia; Japan; Macau; Malaysia; New Zealand; Pakistan; Philippines; Singapore; South Korea; Taiwan; Thailand; Vietnam
- AFRICA: Morocco; Nigeria; South Africa
- MIDDLE EAST: Bahrain; Israel; Kuwait; Lebanon; Oman; Qatar; Saudi Arabia; UAE
- AMERICAS: Argentina; Bahamas; Bolivia; Brazil; Chile; Colombia; Costa Rica; Ecuador; Mexico (for orders below $1000); Panama; Paraguay; Peru
The following countries are shipped on partial DDP (Delivery Duty Paid) basis. This means prices are inclusive of duties only. Taxes will be calculated and added at checkout.
- Puerto Rico
In DDU (Delivery Duty Unpaid) destinations, product price displayed do not include all taxes and duties. Taxes and duties within these destinations are collected upon delivery.
The following countries are shipped on a DDU (Delivery Duty Unpaid) basis and will require payment upon arrival:
- EUROPE: Moldova; Montenegro
- ASIA PACIFIC: Kazakhstan; Mongolia; Uzbekistan
- AFRICA: Algeria
- MIDDLE EAST: Armenia; Azerbaijan; Georgia
Our Customer Care team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors. If you need assistance in placing an order, our Customer Care team can provide assistance on orders of up to 1300€.
|Bahrain||+39 02 91527507|
|Hong Kong, China||+852 30010023|
|Israel||+39 02 91527507|
|Korea (South)||+82 234834806|
|Kuwait||+39 02 91527507|
|Macau, China||+853 62626316|
|New Zealand||+852 30010023|
|Qatar||+39 02 91527507|
|Saudi Arabia||+39 02 91527507|
|Switzerland||+39 02 91527507|
|Taiwan, China||+886 226507480|
|United Arab Emirates||+971 800035770228|
The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.
For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Versace Online Store can be returned within 30 days. In case you need further support, our Customer Care will be happy to provide assistance
Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.
Versace Jeans Couture products will only be packed in Versace Jeans Couture cotton bags if the gift wrapping option is selected, otherwise they will be wrapped in the standard packing paper.
Your order will be shipped in a neutral box to protect your shipment from robbery.
Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.
In case of need for further support, please contact our Customer Care.
Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.